Effective Communication is Vital
When you are working on a project for a client, you should strive to maintain frequent contact with that client. This may involve emailing on a daily basis, or calling periodically to check-in and make notes about your progress.
Today’s high-speed society means that there are many different forms of communication, from email to phone, and instant messages. Take advantage of this to find out which method your client prefers, and use it often. Let your client know the best and worst times to contact you before you even begin working on a project.
How we do it: For most of our projects we use Basecamp to not only track the project but also keep in touch with our clients and send them messages. This is what works with the type of projects we take on. We also connect via Skype, and email as well. I’ve yet to move to text but I’d be open to it if it were a client preference. Figure out what works for you and your client, then do it.
These simple but vital details can seriously improve your client’s overall experience with you and your business; turning a one time project or sale into a recurring and devoted client. The majority of our clients are recurring or referrals from other clients.
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